Tap the Settings icon. Tap the Keypad tab, then tap Menu > Settings. This happens in the basement at my work where there is no detectable cell signals by any service provider. If there is any physical obstacle such as a wall, then you need to move the router or a device in an open space to prevent it from disturbance. If none of the above options are working, then check this Reddit post out. Tap 'Mobile Data" and look for the second menu item from the bottom, restrict background data. Wi-Fi Calling, Explained. Save my name, email, and website in this browser for the next time I comment. As an aside, the quality of WiFi-calling for phone calls can be VERY hit or miss. Contact the respective service provider and let them know what are you dealing with exactly and then they will make sure you restore the Wi-Fi calling back to your phone. 1 Like Reply. Sprint's parent company also operates Boost Mobile, Virgin Mobile and Assurance Wireless. Thanks Greg! Network Reset for Android Phones. WiFi calling is somehow conflicting with sprints network. If the device doesn’t do the same, you can restrict your device to use a cellular connection. Enabling safe mode will deactivate all the third-party applications, thereafter try using the Wi-Fi calling feature. Hey Savededa. If it is not fixed yet, switch on Never Use Cellular Network to stimulate all calls on your personalized network. I have tried re-entering my address during the initial wifi calling setup. Excellent find. None of these dial codes work with every device. You can use advanced calling to enjoy HD voice and 4D video calling on galaxy S10 Plus and S10 One UI. Highlighted. It's wildly inconvenient to have this not work, but workable for my situation. Background data sync settings will be turned on. euroslam. Once the device is connected to a Wi-Fi network, from the home screen, swipe down the Status bar. They put me on hold, they transferred me, they did nothing. However, it appears that Vz will not allow unlocked BYOD phones to use their Wi-Fi Calling feature (unlike T-Mobile, Sprint and AT&T). It should off-load all calling/text features to the WiFi-Calling when it's connected to WiFi calling. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. When in range of an enabled Wi-Fi network, your phone will transition to Wi-Fi Calling mode within 15 - 60 seconds. S10+ and WiFi calling location issues - requires cellular network. Calls drop often whether on wifi calling or mobile network. In location settings, I have the Bluetooth and WiFi networks both checked "on" to be used for higher accuracy in location finding. Please follow the steps below and let me know if this works for you. Now I am trying to figure out how to make it work again. Troubleshooting WiFi calling on an Android Device. Make sure turn on Wi-Fi in your device to enable wifi calling. when I'm at my desk, not 3 stories below the earf). I'm not very optimistic for your situation, though, sorry. If it is not present there, then just look it up via your settings search-bar. At-least disconnects the power plug for 50-60 seconds before you connect it back. Tap Wi-Fi Calling. The problem continues for many because while entering the home or office it will instantly connect to your office or home network. To clarify, on this same WiFi network (eduroam) the WiFi calling works fine granted I have also a connection to Sprint cellular network and/or roaming network (e.g. If still, you are regularly going through Wi-Fi calling issue on your Samsung Galaxy S10, then you need to restart your router. I just switched over from an s9 to the s10 on Sprint. Most issues I've seen for the s10 series has been on sprint only. The corrupted app cache may result in such errors. Hold the Power Key to switch on the device. This all came about in that legal agreement and/or FCC deal where Sprint bought the Clear/ClearWire spectrum or something to that effect and has to supply this mobile data option till mid-2030’s. . Seems to be a way the the s10 handles wifi and sprints network. Was able to receive mms while talking on the phone as long as I had WiFi. Find the Wi-Fi calling, which is nearly at the end of the screen as all the apps are listed alphabetically. If WiFi calling has stopped on your iPhone, sometimes simply rebooting your device can fix the problem. On the surface, WiFi calling seems like it's a great thing, but it fails more often than works on Sprint phones or perhaps Samsung phones. I was on the phone for 2 … I'm not knocking them and it's great that they are here, it's just what they're limited to for information and ability. I have 2 pixel 3 xl phones and both of them will often get stuck on 3g Turn off the Wi-Fi calling and switch off the Samsung Galaxy S10 once again. Use another Smartphone and stay near the router, to verify if the issue is in a smartphone or a router. With the Infinity-O screen providing a generous screen to body ratio and the triple camera sensors offering much wider photos, this phone is a … Verify that cable is accurately fitted on your modem and router. Please note data is bad near my home so I believe this to be either a problem with the phone which would require an update or something on sprints end that had yet to be corrected.I'm open to suggestion. Hit menu icon in the upper right and click on show system apps. Set connection preference. To check if your phone supports Wi-Fi Calling, go to Settings to look for the Wi-Fi Calling option.. iOS Phones: Wi-Fi Calling is available on iPhone 5c and newer. Go to settings, then apps. Just open the phone dialer (as if you are going to place a call) and dial ##DIALCode# or *#*#DIALCode#*#*. iOS also supports the ability to do Wi-Fi Calling on other select Apple devices that support iCloud accounts. After that, you can tap “Turn off Wifi Calling” to confirm. Which phone do you have and we can direct you how to turn on this feature. Wifi calling is NOT Wifi. Here are some of the most common, with fixes and workarounds. When you tap on the app you will have a list displaying battery, memory, storage, etc. Follow Us On Facebook & Twitter for Latest Tips and Tricks. That might be something to try (remove the data from the wifi calling apps, reboot, call sprint to have them remove and re-add wifi calling to your account, then re-activate it). Your device will prioritize a network connection over WiFi when the connection is strong enough to make and receive calls. I flashed the AT&T firmware to the unlocked device and wifi calling worked. Solution #4. When you search on the web, you will find that most of the problems on Samsung Galaxy S10 can be solved by performing the quick reboot. Most issues I've seen for the s10 series has been on sprint only. Its always recommended updating the phone even though it is a minor update to embellish the new features and increases the stability in the Samsung S10. Wi-Fi calling is an outstanding feature which lets you make calls and texts over Wi-Fi network. When the Wi-Fi calling on Samsung S10 stopped working only after installing any third-party application, then put the phone in safe mode will help you find which app is causing the issue. Coming from a note 8 via att, never experienced this issue ever, my wife either with her s9. Network selection mode will be set to automatic. Best USB C Charging Cables for Samsung Phones 2020, Top USB C Flash Drives To Expand Storage on Samsung Phones, Best Screen Replacement Toolkit for Samsung S10, Note 10, Best Wireless Headphones for Samsung Phones 2020, Best Wireless Charging Pads For Samsung Buds/Phones/Watch. My daughters LG tribute (free) can send mms over wifi, use wifi calling without notifications and doesn't have call/data loss issues. Write the password and you can access the particular network. What about cord-cutters, low-incomes, non-profits, schools and libraries that use mobile data mostly from Sprint in Wi-Fi and the issued Sprint branded hotspot devices Sprint allows. Please mark as accepted if this solution worked for you. Update: after speaking with sprint tier 3 and exhausting all troubleshooting items, the sprint tech referred me to Samsung to bring the issue to their attention. What You Can Do To Fix It I still do not have a working phone. Way back when in these Sprint Community Forums, maybe 4-5 years ago now, there used to be people on the phone development teams in these forums, answering questions, collecting bug information, etc. Change that to never and reset your device. Unfortunately though as a new user of sprint and someone who just picked up this phone I may have to go to another network to use it. Paired Bluetooth devices will be deleted. I'll test tomorrow and report back. It will be set to Roaming only. port from other carrier to Sprint, remain active & in good standing for 30 days before card issuance & buyback of working phone in good condition (the device is unlocked, powers on and there are no broken, missing or cracked pieces) tied to offer. You have entered an incorrect email address! But at some point, there are missing a file that could generate glitch and disturb the Wi-Fi network. I just switched over from an s9 to the s10 on Sprint. Any Sprint folks can help? ; Active account: The service connects through T-Mobile service and uses your phone number, so your account must be active. Was working fine on s8 plus sim moved to new s10 plus now not working. I'm just trying to find out when or if a fix is being worked on because nobody seems to know anything and I have 7 days left to switch carriers and return all phones purchased. In addition, social apps like WhatsApp, Messenger, etc also allows you to make calls. Inject your SIM and reboot that will clear all cache on your Samsung Galaxy S10 by doing this will. We've found it has helped turn things around for some folks and would be glad to try and help you out. or pass this on to any software devs? Set up Wi-Fi Calling. By default disable Wi-Fi calling on your S10 plus device. If you are at the first time to activate the Wifi calling, just refer to Activate wifi calling. Finger crossed. Search the icon and turn off the wireless connection. Please follow the steps below and check if this work: Before activating Wi-Fi Calling, make sure Wi-Fi is enabled and the device is connected to a Wi-Fi network. Sprint used to use a hacked up version of WiFi-calling that was different than other carriers, but I believe that they are using the standard protocol that is supported in Android natively now? I have a Samsung Galaxy Note10+. Restart your iPhone. Oh and sprint ... You're welcome if this works. This is the best tricks to fix Wi-Fi calling issue on your Samsung Galaxy S10. It has to do with Wi-Fi calling specifically and network connectivity. Not true for other carriers for some reason. Sprint tier 3 has been contacted and a ticket created for the issues on the s10. Many users have a habit to talk on the phone while walking, during that time they unwillingly move far from the router. As in the solution, you would have to force Wifi calling. Click the search icon and type "calling" and you will see "Wi-Fi Calling" app listed below the search bar. Now I am trying to figure out how to make it work again. This is not how the S9+ behaved for me (mostly). Data restrictive settings in applications that were manually turned on/off by the customer will be reset to the default setting. Sprint uses CDMA and LTE technology. Coverage has been verified, but the phone is not doing what it should. I also cannot send mms via wifi, only data which worked on my note 8 and s9. Unfortunately though as a new user of sprint and someone who just picked up this phone I may have to go to another network to use it. I never received these messages on my S9+ using the device in the same locations as I am my S10+. To use T-Mobile Wi-Fi Calling, you need: E911 address: Before you can use Wi-Fi Calling, you need to set up an e911 address on your account in case your location doesn't show up automatically to a 911 dispatcher. There could also be a networking issue between you and their wifi calling server. If prompted, you can review the information. On My T-Mobile app, register/enter your E911 location. Confirm wifi is working. Learn how to set up your E911 address. Please try Searching the Community, we have many questions already answered, you can also check out the Knowledge base If you need immediate assistance after hours please visit Sprint Chat. A list of saved Wi-Fi networks will feature on your screen. Are you sure that you have set up Wi-Fi calling on Samsung S10 as per the carrier’s tutorial, However, it seems like there is a problem during set up and so Wi-Fi calling switch is not showing on S10? jennatintera BE⁷ (@jennatintera) reported an hour ago. View all Secret Dial Codes & Sprint Hash Codes (Complete List) for a complete list of Sprint & CDMA Dial Codes and HashCodes. When the Wi-Fi calling on Samsung S10 stopped working only after installing any third-party application, then put the phone in safe mode will help you find which app is causing the issue. Device will not be returned. 1 Like Reply. With Wi-Fi calling, you can make and receive phone calls using your connection to a nearby Wi-Fi network. Wifi calling is not on by default. Once complete, a confirmation window will appear. I cannot receive incoming text messages Here are some reasons why WiFi calling may not be working: The WiFi calling setting is turned off in your phone’s settings. I was literally on the chat and then the phone for FOUR HOURS with Sprint. My wifi calling settings have been updated from sprints end after a call. After the device completely turns off remove the SIM from the device by using a SIM ejector tool. Something is conflicting specifically on these phones for sure. Adam is a writer at seektogeek.com who always finds the latest tips about Android Phones and shares with readers through this platform. Tap the Wi-Fi calling switch on / off. I purchased a Note 8 unlocked almost two years ago. If you have 2 bars, you may have sufficient cell service for calls to be routed through cellular. From the Home screen, swipe up on an empty spot to open the Phone icon. Hence the reason, I need to use WiFi calling there otherwise I wouldn't get any calls/texts! Hours of Operations are 7AM - 8PM CST. Wifi calling is in fact enabled. If you recently purchased the Samsung Galaxy S10 or you using it for a long time it doesn’t matter. I'm not sure why some people don't believe this works. Helping Hand In response ... After switching wifi calling back on at the my o2 website after the upgrade and a reboot of phone today there is wifi calling back and working. This is an utter company line. My Note dies and I purchase an unlocked S10+ because they surely wouldn't pull the same trick again. Sprint (formerly known as Sprint Nextel) offers mobile phone and mobile internet service, including text messages and voice mail, to individuals and businesses. It’s been a long time since we are using Wi-Fi calling but with Skype and other similar applications. Within a few moments, you can see an Apple logo on your iPhone’s screen. Download and install any updates that are provided by your service provides that might fix your issue. After … [Games, Add-Ons, Subscriptions, Pre-Orders], How to Free Up Storage on PS5 | Delete Other Storage, Samsung Android 11 and One UI 3.0 Update Schedule, How to Delete/Remove Profiles on Xbox Series X, Series S, Next, enter the emergency location (E911) info and tap. It's very difficult to get any sort of bugs addressed. Once the address is successfully verified, Wi-Fi calling is enabled. Once everything is ready to go, restart the phone. Edit: Fixed by doing a … How to clear saved Wi-Fi Networks on Samsung Galaxy S10? It has been 2 days since I've recieved one from my basement where it happens multiple times per evening. That said, I sure hope they figure this thing out because it is NOT behaving as it should. Req. Tap the Keypad tab, then tap Menu > Settings. Tap the Wi-Fi Calling switch to turn it ON. Is there something going on with the latest version of Android/Sprint firmware that broke something? Turn on your device without inserting the SIM. This iPhone 12 is crap! I drop calls anytime I use it as well as get a location timeout message from the wifi calling app. The Samsung Galaxy S10 range of phones are powerful and popular, but not without their issues. Deep down the Wi-Fi calling is dependent on the carrier. So until you will not restart your device it will be not fixed. In form, to solve Wi-Fi Calling issue on Samsung Galaxy S10 you can perform the same, but there some tricks to be performed before that. It seems to reset something that resetting the cellular programming does not reset. However, it clearly is not. Use the Power Key to turn off the Samsung Galaxy S10. My Wifi calling on our android phones has not been working since Friday, the 10th also. Turn on Wi-Fi. I'm not sure why some people don't believe this works. This needs to be escalated. Sprint believes this to be a device issue. Samsung Galaxy S8/S9/S10 MMS over WiFi issues reported ... Another glitch that we recently disclosed is related to Caller ID and spam protection not working effectively on Galaxy S8/S8+, S8 Active and Note8 phones. Android Phones: Wi-Fi Calling is supported on most current Android phones. After completing this procedure, the following changes will occur: I believe I have finally found a "fix" for this location message that users recieve on Wi-Fi calling. If your Galaxy S10 still can’t make or receive calls at this time, the next logical step to do is to deal with the Phone app. The Samsung Galaxy S10 is presumed to switch accordingly to 4G or Wi-Fi if it is available. The service provider will offer you multiple numbers of network settings that your Samsung Galaxy S10 will download and install when you initial access it. You don't have a WiFi network connection. … This is only the S10/S10+ WiFi Calling. Turn off your Samsung Galaxy S10 and perform the reboot method. If not fix issue, check wall outlet power is working or not. Highlighted. If your Galaxy S10 is able to connect to the wifi network but there’s no internet connection, that’s probably a wifi trouble. The tier 3 team that you've spoken with is going to have the most up to date information. I have done essentially all I believe I can do. I at least live very close to a tower so I have great home coverage. 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